Returns & Exchanges
We want you to love your Pela products. If you aren't satisfied, we offer a 30-day happiness guarantee for returns and exchanges.
1
Initiate Request
Visit our online return portal with your order number and zip code to start the process.
2
Print Label
Download and print the prepaid sustainable shipping label provided by our system.
3
Package Item
Place the item in its original packaging or a small compostable mailer to minimize waste.
4
Receive Refund
Once received and inspected, your refund or exchange will be processed within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing